Many companies in numerous verticals have already recognized the value that process orchestration brings to digital transformation. However, the presence of automated processes does not necessarily mean you’re making the right decisions. For this, you need a system that has a foundation of the right data that underpins fast and accurate decision making.
And that’s where a cognitive automation platform comes in. It introduces the promise of a touchless supply chain where critical business decisions can be made instantly and automatically. Only when the right decisions are made can you be sure that the underlying automated processes are tasked with the right actions to be executed.
For years, companies relied on “tribal knowledge” of their experienced employees and various intelligent process automation technologies to move forward. But the increased level of uncertainty and the frequent appearance of Black Swan events call for new approaches. Businesses need automation tools that can introduce decision intelligence and create accurate predictions while dealing with the unknown.
In the era of digital acceleration, businesses want to know how to transform their organization and supply chain to meet the increasing demands of a digitally-enabled consumer while coping with rapid change. It means making decisions, processing activities, making predictions, and serving customers even quicker and more accurately. Basically, it means an entirely new way of working and interacting with technologies.
As this sort of technology, cognitive automation creates an ecosystem with a control panel that drives actions, enables quicker decision making, and responds to challenges more accurately in the current and future environment.
The need for making better and faster decisions is justified by the need to respond accurately and quickly to unpredictable challenges. These days, supply chains meet a great number of shocks that block their ability to make quick decisions and threaten their existence with disastrous consequences.
Cognitive automation transforms how companies can react. Through improving decision making, the technology brings agility that assists in reaching customer satisfaction. Companies can begin their decision automation journey with the following four steps:
With cognitive automation, the path from robotic process automation to decision automation becomes much more clear. It improves the outcomes of business process automation by making sure the decisions that lead to process execution are done accurately and in a timely manner.