From Process Automation to Decision Automation: How to Make The Next Step in 2022

Many companies in numerous verticals have already recognized the value that process orchestration brings to digital transformation. However, the presence of automated processes does not necessarily mean you’re making the right decisions. For this, you need a system that has a foundation of the right data that underpins fast and accurate decision making. 

And that’s where a cognitive automation platform comes in. It introduces the promise of a touchless supply chain where critical business decisions can be made instantly and automatically. Only when the right decisions are made can you be sure that the underlying automated processes are tasked with the right actions to be executed.

Why Make a Step towards Decision Automation?

For years, companies relied on “tribal knowledge” of their experienced employees and various intelligent process automation technologies to move forward. But the increased level of uncertainty and the frequent appearance of Black Swan events call for new approaches. Businesses need automation tools that can introduce decision intelligence and create accurate predictions while dealing with the unknown.   

In the era of digital acceleration, businesses want to know how to transform their organization and supply chain to meet the increasing demands of a digitally-enabled consumer while coping with rapid change. It means making decisions, processing activities, making predictions, and serving customers even quicker and more accurately. Basically, it means an entirely new way of working and interacting with technologies.

As this sort of technology, cognitive automation creates an ecosystem with a control panel that drives actions, enables quicker decision making, and responds to challenges more accurately in the current and future environment. 

What Does Reaching Decision Automation with a Cognitive Automation Platform Mean?

The need for making better and faster decisions is justified by the need to respond accurately and quickly to unpredictable challenges. These days, supply chains meet a great number of shocks that block their ability to make quick decisions and threaten their existence with disastrous consequences. 

Cognitive automation transforms how companies can react. Through improving decision making, the technology brings agility that assists in reaching customer satisfaction. Companies can begin their decision automation journey with the following four steps:

1. Cognitive automation implementation starts from proper data collection. The data set includes internal, third-party, and diagnostic information, providing decision makers with the necessary context to help them make the right decisions at the moment of impact. 
2. The platform identifies the gaps and makes the right connections among data points. It’s not another technology following “if-then” rules. The capabilities of cognitive automation resemble cognitive human skills, turning the platform into a more advanced instrument for decision makers.
3. The decision starts with an actionable recommendation. The cognitive automation platform not only provides the recommendation, but also delivers the context and information behind the recommendation. No more spending weeks collecting data and insights.
4. Continuous learning helps the platform improve its recommendations over time. By retaining a memory of every decision made, the platform can incorporate valuable tribal knowledge into future opportunities for recommendations. The interactive nature of the platform establishes effective interactions between humans and the machine for the best outcome.

With cognitive automation, the path from robotic process automation to decision automation becomes much more clear. It improves the outcomes of business process automation by making sure the decisions that lead to process execution are done accurately and in a timely manner.

Want to know more about how cognitive automation helps accelerate decision-making across the enterprise? Start here.

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